How 4pi™ works for you.

Our 4th-Party Integrator (4pi) Solution Suite gives organizations an effective, efficient and productive way to manage IT service delivery. Our solution provides authoritative insight and powerful technology that integrates and manages all of your service delivery processes into one, centralized interface.

In essence, it provides turnkey solutions that help you:

• Create full predictability for maximized IT service delivery
• Lower cost of managing your operational environments
• Generate "glass pipeline" visibility through our performance dashboard, incorporating industry best practices, processes, and metrics
• Utilize operational key performance indicators (KPIs) to continuously optimize service quality, generate specific best practices, and maximize collaboration
• Manage service level agreements (SLAs) and operating level agreements (OLAs) involving various partners and stakeholders
• Improve communication and coordination through defined standards and interfaces
• Continuously improve efficiency and overall service quality by refining service level tolerances
• Manage IT Compliance proactively for Sarbanes-Oxley (SOX) and other regulatory mandates.

Our 4pi Solutions, fueled by our extensive expertise and implemented utilizing 4pi nVision, our executive dashboard, transforms your IT reliant business into an effective, measurable, and process-driven organization. And by linking your service delivery performance to definable business goals, we'll help you finally realize a true, measurable return on your IT investment.