Sourcing Management
Disciplined partner management and evaluation ensures both a service
providers’ accountability for delivering on the initial business
case, as well as providing continuous value to the business. Blue
Canopy utilizes highly effective management processes to ensure
the on-going success of each service delivery provider relationship,
providing corrective actions based on defined performance measurements.
Key Sourcing Management Challenges:
- Unrealistic expectations
- Imbalanced service demand and supply capacity
- Lack of leadership, cultural fit, or skilled resources
- Rigid contract clauses
- Ambiguous measures for success and performance metrics
How we address those challenges:
- Design the proper sourcing management processes and governance
structures.
- Evaluate the efficiency of the organizational structure to support
sourcing management.
- Identify current vendor performance metrics.
- Design the management dashboard to monitor vendor performance.
- Evaluate sourcing arrangement results compared to expectations
defined in the business case.
- Evaluate the need to modify contract arrangements.
Benefits of our sourcing management services:
- Reduce costs, improve service levels, and improve efficiency.
- Achieve higher degree of repeatability in service performance
measurement.
- Improve relationships with the service provider.
- Evaluate a traditional, ‘steady state’ outsourcing
deal against changing business demands.
- Restructure the organization to effectively manage a multi-sourced
environment.
- Support rapid business change capabilities.
Blue Canopy’s Framework
Our Solutions Include:
- Outsourcing Performance Assessment
- Relationship Management Assessment
- Service Level Management Assessment
- Governance and Organizational Evaluation
- Sourcing Management Office Development
- Outsourcing Performance Management (4pi nVision™ dashboard)
- On-going Outsourcing Governance
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