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Cpanel

Improve Enterprise Performance

Documented "As Is" process across 16 back office sub-processes including budget formulation, budget execution, travel, purchasing, IT, P-cards, recruiting, HR, faculties and office administration. Developed KPI and metrics for performance improvement. Re-designed "To Be" end processes to be efficient maintain proper controls and compliant with Federal regulations
Avendra is a procurement division of Marriott with very aggressive future growth plans. Blue Canopy was hired to conduct an end to end review of all business processes to support their scale plans. The review included IT strategy and enterprise applications to enhance how they serve their customer base.

Full life cycle IT Strategy engagement. Implemented performance measurement metrics and field audit scorecard.

Reviewed requirements and deployment processes for rolling out value add products within the Triple Play suite of product and service offerings. Serve as component project managers to ensure needed changes are executed.

Blue Canopy project managers managed the metrics process by working with product managers, developers, engineers, architects, QA, and project managers of client products, SAPI products, and Host products to ensure the appropriate level of data reporting. The metrics systems have over 50 products generating data with less than a 5% discrepancy rate in data on a daily basis.

Established Program Management Office and Portfolio Management Metrics in Primavera.
Provide performance metric reporting for IT and network operation support on a $750 million ITS-EPA operational support contract.
Implemented Quality Metrics into their IT Programs. Established SOA for their IT Frameworks (Service) organization.

Rollout of HR On-boarding Process and Metrics utilizing 4pi nVision.

Development and Implementation of a Performance Management dashboard for SLA Maturity Model.
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